Refund policy

Returns, exchanges & claims

Right of withdrawal & returns period

  • As a consumer you have a 14-day right of withdrawal under the Swedish Distance Contracts Act. On top of that we offer a 30-day returns period, counted from the day you receive the item.
  • Products must be unused, undamaged and clean.
  • Cloth nappies may only be returned by prior agreement and must be completely unused and unwashed. We never resell tried or used nappies.
  • For hygiene reasons we do not accept returns on cloth pads or period underwear.
  • All returns must be registered and approved before the item is sent back. Start your return in our portal, or email us if you prefer. A submission in the portal is a request – the return is approved only once you have heard back from us. This applies in particular to cloth nappies and to the items we do not accept for hygiene reasons.
  • We do not collect parcels sent cash on delivery, with import charges, or with incomplete customs documentation.

Want to return a product?
Start your return in our portal:
👉 Start a return

Return shipping

If you change your mind, you pay the return shipping. You can choose between two options:

  • Return label from us – a fixed return fee of SEK 69 applies and is deducted from your refund. A printable return label is emailed to you once your return has been approved.
  • Book it yourself – if you would rather book your own trackable return shipment, email us before you send it and we will arrange it without a return label. The return is then sent to:

Time Ahead Sweden
Gårdshjörne 2B
432 98 Grimeton
Sweden
Notify: info@timeaheadsweden.com

Free exchanges within Sweden

We know it can feel tricky to choose between models and inserts, especially the first time. That is why we offer a free exchange to a different model if it did not turn out the way you expected.

  • The offer applies within Sweden only.
  • The exchange applies to model, not pattern.
  • The products must be completely unused.
  • Contact us at info@timeaheadsweden.com and we will help you arrange an exchange.

Returns from customers outside Sweden

If you order from a country outside Sweden and want to return an item, the following applies:

  • All returns must be registered and approved before the item is sent back.
  • You are responsible for the return shipping, including trackable delivery and any customs charges.
  • We do not collect parcels sent cash on delivery, with import charges, or with incomplete customs documentation.
  • The product must be completely unused and in resellable condition, and cloth nappies are only accepted once approved.

Claims for faulty goods

We follow the rules of the Swedish Consumer Sales Act. You have the right to make a claim within 3 years of purchase if it concerns a fault present from the start.

  • A claim does not cover normal wear and tear, only manufacturing faults.
  • In disputes with private individuals we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).

Refunds

  • Refunds are made within 14 days of us receiving and approving your return at our warehouse.
  • Shipping costs are refunded only for an approved claim.
  • When returning an order that had free shipping, the shipping cost may be deducted from the refund if the conditions for free shipping are no longer met.

Replacement items

If an item cannot be replaced under a claim, we offer an equivalent product or a refund – always in consultation with you.

Unclaimed parcels

For parcels that are not collected and are therefore returned to us, a fee of SEK 69 is charged. The fee matches the cost we are charged by the carrier and is deducted from the refund of your order.