Exchanges and Returns

Didn't it feel quite right? You can exchange your product or cancel your purchase.

As a consumer, you have the right to cancel your purchase within 14 days, known as the withdrawal period. The withdrawal period starts on the working day after you receive the item you ordered from us.

To cancel your purchase, the item must be in its original condition. The item must not be washed or otherwise treated. The item may be tried on.

If you choose to exercise your right of withdrawal, you must notify us. Please use the message field below to inform us of the items you wish to return.

The item should be returned to: Time Ahead Sweden, Gårdshjörne 2b, 432 98 Grimeton, SWEDEN

If you return items, we will refund the value of the product, but the buyer is responsible for return shipping, delivery, and sending the products back upon return. Returns sent with cash on delivery will not be collected and will be returned to the sender. The item should be packaged securely. If the item has been damaged or used in any way, we reserve the right to deduct a reduction in value corresponding to the reduction in value compared to the item's original value from the refund amount.

The right of withdrawal does not apply to products that have been custom-made according to the consumer's instructions or have a clear personal touch based on your preferences.

The right of withdrawal does not apply to products that have been sealed for health or hygiene reasons, and the seal has been broken by you.

If you choose to return part of an order where an offer or promotion has been used, we reserve the right to deduct the discounted amount from the refund for the return if the return affects the offer or promotion and it is no longer fulfilled.

 

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